Welcome to the new Pure Help Center (beta)!
Welcome to the new Pure Help Center (beta)!
For a short time, both the current and new Help Centers will be live to give you time to explore and get comfortable with the new layout and overall experience.
What’s new
A Fresh, Modern Design
We’ve completely redesigned the site to improve navigation and make it easier than ever to find the information you need.
Documentation Audit and Improvements
We have started a comprehensive audit of our documentation, cleaning up, consolidating, and removing outdated articles to ensure the Help Center remains your trusted source for all things Pure. This is an ongoing effort, so you will continue to see improvements over time.
Role-Based User Guides
We’ve added a dedicated user guide section to help you quickly find content tailored to your specific role or area within Pure. User guides will continue to be built out after the official launch of the new help center.
Self-Service Learning Resources
A new Training section highlights our on-demand learning opportunities, including webinars, videos, and Pure University, to help you learn and master Pure more efficiently.
Current known issue:
Some help articles contain links to other articles. Because the beta site is currently hosted on a temporary URL, a number of these links may be broken or may redirect you back to the existing Help Center. We’re aware of the issue and are actively working to correct all links before the official launch.
We’re excited for you to explore the new experience and hope you enjoy the improvements! The beta site will remain available for a few weeks before we fully transition from the current Help Center.
What’s next
The launch of the new Help Center and our four new on-demand Pure Masterclasses marks an exciting step forward in improving how we support and educate our clients.
Following the official launch, we’ll continue to identify knowledge gaps and expand our documentation and user guides to ensure every role and use case is fully supported.
We’re also exploring new ways to enhance your experience, including AI-powered tools that provide personalized answers without the need to search through multiple articles, and accurate translations to make our content more accessible globally.
There’s much more to come, and we’d love your input! You can share feedback directly at the bottom of any Help Center article or on our Support page.
We want your feedback
We are putting the finishing touches on the new site before its official launch in a few weeks, when the current Help Center will be retired. Now is the perfect time to share your feedback. While we cannot guarantee specific outcomes or timelines for every suggestion, all feedback will be carefully reviewed and considered.
How to share you feedback:
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For specific Help articles: Scroll to the bottom of the article page and select “Give feedback about this article.” Fill out the text box with as much detail as possible.
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For general feedback: Visit our support page and select “Request new help articles or provide feedback on how we can we improve the overall help center experience.” Be sure to provide as much detail as possible.
Please note that these forms are intended for feedback only and are not a way to request product support. Our team does not provide responses to submissions made through these pages. To contact our support team, please submit a ticket through the Client Community.