Support page
Contact Pure Support Team
If you need help or encounter a problem in relation to Pure, please contact us.
The best way to get help is to log a ticket in our online issue-tracking system within the Pure Client Community.
Should your institution require additional Client Community users, please log a case in the Client Community or send the request to pure-support@elsevier.com
Regional support contact information
| Pacific, Australia & Asia | Europe, Middle East & Africa | Americas |
|---|---|---|
|
Phone +65 6 349 01345 |
Phone +65 6 349 01345 |
Phone +65 6 349 01345 |
|
Mon-Fri* 9am.4pm SGT |
Mon-Fri* 9am.4pm SGT |
Mon-Fri* 9am.4pm SGT |
After-hours support
*exuding local holidays. Outside opening hours, please call Elsevier Customer Service at:
8am-7pm CST on
8am-7pm CST on
Email us at pure-support@elsevier.com
Request new help articles or provide feedback on how we can we improve the overall help center experience
This form is for feedback only and is not monitored for product support. To contact our support team, submit a ticket through the Client Community.