Published at October 28th, 2025 Last updated 6 days ago

Contact Experts and Forced Recipient

What

Setting up and testing Content expert feature on Pure Portal will not forward email to Forced recipient set up in Admin > System settings > Pure mail. It will be send to the configured email.

Why

The Contact expert emails are being sent out from the Portal - not from the back-end. This means that even though they have set up Forced recipient, then the Contact experts feature will still work.

More information

KB-476 Contact expert mail receiver
5.16.0 Release notes
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