What

When you click on a file in either the Pure Portal or Research output editor window, the download statistic increases.
You can see download statistics here:

• on a Research output on the Portal (if enabled)
• in the Research output editor window > Metrics tab > Download statistics

If you delete a file, it is not possible to restore the download statistics. However you can manually add the count again.

How

If you replace the file on a publication, the download statistics should be preserved. But if you remove the file and then upload a new one or delete the whole content, then unfortunately the download statistics are gone.

• You should be able to find the download count from before the deletion:
  • Go to Administrator > System Information > Audit log and look up the ID of the content.
  • Look for the log from the last time the job Filter Download information ran on the content.
  • The Audit stores how many downloads there are after the sorting - this is the download statistics count from when the job last ran:
    
  • You will then have to manually recreate the missing number. This number can only be produced from actual downloads. When downloading, Pure filters out duplicates and unwanted sources - see: Download statistics not updating.

More information

Note: Some of this information is for internal use only and might not be accessible.